Sahel App Records Over 4 Million Transactions in October. In October, Kuwait’s “Sahel” app marked a new milestone with over 4,378,000 transactions and services completed, reflecting a substantial shift in digital government services in the country. This unified e-government platform has emerged as a crucial tool, enhancing accessibility to various government services for both citizens and residents in Kuwait.

The app’s recent launch of an English version contributed to a notable surge in user engagement, recording approximately 78,000 new downloads in just a month.

Sahel App’s Key Updates and New Service Introductions

According to Yousef Kazem, the official spokesperson for the “Sahel” application, the English version, introduced in early October, has greatly expanded the app’s reach and accessibility among non-Arabic speakers.

Kazem highlighted that the Sahel app added 12 new e-services, effectively broadening its service spectrum to include more critical government functions.

Notably, 93% of the new downloads in October were attributed to residents in Kuwait, showcasing the app’s growing acceptance among the expatriate community.

High-Demand Services on the “Sahel” App

The app’s functionality covers a wide range of government services, some of which have become particularly popular. Among the top services accessed by users in October were:

• Issuing Criminal Record Certificates: Provided by the Ministry of Interior, this service enables users to receive criminal record certificates digitally, simplifying what was previously a complex and time-consuming process.
• Registered Certificates from the Public Institution for Social Security: This service allows users to access essential social security information, further advancing Kuwait’s digital transformation in public services.
• Nationality Certificates: Offered by the Ministry of Interior, this service facilitates the issuance of nationality certificates, providing residents with a reliable and fast method for accessing essential identity documentation.

Kazem emphasized that the Sahel team is committed to continuously improving and expanding the platform to support Kuwait’s vision for digital transformation.

By enabling access to these services digitally, the app aligns with the government’s objective of fostering a seamless and user-friendly experience.

Impact of the Sahel App on Digital Transformation in Kuwait

The “Sahel” app is part of Kuwait’s ambitious digital transformation initiatives aimed at modernizing government services and enhancing accessibility for all residents.

The platform’s user-centric design prioritizes convenience, reflecting the government’s commitment to expanding digital infrastructure.

The introduction of the English language version is a significant move, particularly as it opens the app to a wider demographic, including the expatriate community, which comprises a substantial portion of Kuwait’s population.

Kazem further elaborated that as part of the government’s plan to enhance the app’s functionality, the “Sahel” team continuously monitors and analyzes user feedback.

This ongoing development ensures that the app remains responsive to user needs and aligned with the evolving landscape of digital government services.

Key Takeaways for Sahel App’s Success and Future Growth

The “Sahel” app’s impressive adoption rates and transaction volumes underline its success in facilitating convenient and efficient access to government services. Some key highlights and future growth aspects include:

1. Enhanced User Engagement: With the app’s English version, user engagement has seen significant growth. This improvement signifies Kuwait’s adaptability in meeting the diverse needs of its population.
2. Expansion of E-Government Services: The introduction of 12 new e-services within a month demonstrates the government’s proactive approach to expanding the platform’s capabilities.
3. Focus on User Experience: The commitment to simplifying procedures and reducing the time required for government transactions supports Kuwait’s aim to enhance citizen satisfaction and resident experience.
4. Support for Kuwait’s Digital Vision: The app plays an integral role in realizing Kuwait’s vision of a digitally advanced nation, contributing to the overall economic and social development by facilitating efficient access to essential services.

Conclusion

The “Sahel” app has not only transformed the way government services are accessed in Kuwait but also set a precedent for innovation in digital governance.

With continuous improvements and an expanding suite of e-services, “Sahel” is poised to be a vital tool in Kuwait’s journey towards achieving a comprehensive digital transformation.

As the app grows in popularity and utility, it represents a significant stride towards a future where government transactions are seamless, accessible, and efficient for everyone in Kuwait.