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Kuwait Launches Sahel App for Electronic Payments of Travel Bans, Rent, and Fines

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Kuwait Launches Sahel App for Electronic Payments of Travel Bans, Rent, and Fines

Kuwait Launches Sahel App for Electronic Payments of Travel Bans, Rent, and Fines. Kuwait’s recent digital advancements in government services mark a major step in streamlining administrative tasks for citizens and residents alike. The Sahel App, designed for swift electronic payments, allows users to address travel bans, rent, and fines seamlessly through an easy-to-use digital interface.

Alongside these improvements, the Ministry of Justice is introducing a third fingerprint system – known as “presence” – that tracks employee attendance.

However, this transition has led to some operational hurdles, particularly impacting court activities at the Palace of Justice and other judicial institutions.

Informed sources suggest that adapting to these new measures requires thoughtful consideration to balance efficiency with uninterrupted service.

Disruption of Court Operations

A significant impact of the new fingerprint system has been felt in judicial departments where some court sessions were delayed as secretaries and clerks struggled to manage their tasks around fingerprinting requirements.

Session secretaries, in particular, face challenges balancing their responsibilities during court sessions with compliance to the “presence” system, sparking concerns over maintaining smooth workflows in the courts.

General Court sessions often start around 9:00 a.m. and can extend beyond 1:00 p.m., while Appeal and Cassation Courts begin sessions at approximately 9:30 a.m.

This new protocol has led some court officials to reach out to the Ministry of Justice, urging a review of the fingerprint attendance process to reduce disruptions.

Court Type Typical Start Time Average Session Duration
General Court 9:00 a.m. Extends beyond 1:00 p.m.
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Appeal Court 9:30 a.m. Afternoon sessions as necessary
Cassation Court 9:30 a.m. Afternoon sessions as necessary

Legislative Changes Impacting Administrative Cases

Another shift in Kuwait’s judicial landscape is the recent legislative amendment that increased filing fees from 10 dinars to 100 dinars.

Since this fee adjustment, administrative cases have seen a sharp decline – dropping by 93%, from an average of 100 cases daily to only 7.

This significant reduction suggests that the former low fees may have encouraged less serious claims, whereas the increase has prompted individuals to reassess filing motivations, creating a leaner, more focused case intake.

New Regulations for Evening Work in Government Sectors

With the rise in workload and new legislative changes, the Civil Service Bureau recently implemented new guidelines for evening work across various government ministries and agencies.

The Ministry of Justice is exploring evening hours to address this shift, though discussions around implementing evening court sessions are still in early stages.

While general and appeal courts have historically managed heavier caseloads by conducting afternoon sessions, further adjustments would likely require approval from the Judicial Council.

Enhanced Government Services through the Sahel App

To provide a smoother experience for citizens, the Ministry of Justice has upgraded access to government services through the Sahel App. This application allows users to manage payments for travel bans, rent, and fines.

The app provides easy selection of cases for dues payment, which are processed in real time, resulting in immediate lifting of restrictions or bans. 

This not only improves user experience but also underscores Kuwait’s commitment to enhancing its digital economy infrastructure.

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Key Features of the Sahel App:

Feature Functionality
Travel Ban Payments Allows users to pay fees and lift travel bans
Rent Payments Enables quick rent payments via the app
Fines Payment Immediate payment for fines to clear penalties
Case Selection User-friendly selection of specific cases
Real-Time Processing Instant lifting of bans or restrictions

Staffing Shortages and Increased Workload

The annual rise in judicial circuits has led to increased workloads, particularly impacting the misdemeanor and felony courts in Al-Raqqai and the Palace of Justice.

As demands grow, court sectors are experiencing staffing shortages that place additional strain on maintaining service quality.

These challenges underscore the need for sustainable staffing solutions to address the workload surge and ensure continuous service efficiency across the judicial system.

Conclusion

Kuwait’s rollout of the Sahel App for digital payments, combined with operational shifts like the third fingerprint attendance system, demonstrates the country’s commitment to modernizing government services.

While the fingerprinting process has presented some operational disruptions, particularly in the courts, these advancements reflect Kuwait’s progressive approach to integrating digital solutions for an efficient public service sector.

As the Ministry of Justice considers evening work hours and explores solutions for staffing shortages, Kuwait’s journey towards a digitally integrated future continues to unfold with promising potential.

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Sahel App

Kuwait Introduces Sahel App and WhatsApp for Citizens’ Complaints and Suggestions

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Kuwait Introduces Sahel App and WhatsApp for Citizens’ Complaints and Suggestions

Kuwait Introduces Sahel App and WhatsApp for Citizens’ Complaints and Suggestions. In a significant move to enhance public service accessibility, Sheikh Fahad Al-Yousef, Acting Prime Minister, Minister of Defense, and Minister of Interior, has introduced a streamlined method for Kuwaiti citizens to provide direct feedback on government services.

This new initiative allows citizens to submit complaints, suggestions, and comments on government performance through both the Sahel App and WhatsApp, providing an efficient channel for real-time communication with government agencies.

New Feedback Channels: Sahel App and WhatsApp

The government has activated the “Communication Service” feature within the Sahel App to make public service delivery more responsive and accessible. Kuwaiti citizens can now voice their opinions, request improvements, and report issues related to various ministries and agencies directly under Sheikh Fahad Al-Yousef’s supervision.

Additionally, a dedicated WhatsApp line (99322080) has been established, ensuring feedback submission is even easier for citizens.

Platform Feature Process
Sahel App Communication Service Allows submission of complaints and suggestions to government ministries in a structured manner
WhatsApp Instant Messaging Feedback Provides a quick, user-friendly way for citizens to send feedback directly via WhatsApp (99322080)

These platforms are part of a larger digital transformation in Kuwait, designed to ensure citizen concerns are addressed effectively and promptly, supporting the government’s vision of a more transparent, service-oriented public sector.

How to Submit Feedback Using Sahel App and WhatsApp

Citizens have straightforward steps for submitting their feedback through these platforms, helping to create a seamless and organized experience.

Sahel App

  • Open the Sahel App on your smartphone.
  • Go to the Communication Service section.
  • Enter your complaint, comment, or suggestion regarding any of the ministries or agencies managed by Sheikh Fahad Al-Yousef.
  • Submit your entry and await a response from the designated department.
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WhatsApp

  • Save 99322080 to your contact list.
  • Open WhatsApp and compose your feedback, ensuring it includes details of your complaint, comment, or suggestion on government services.
  • Send the message for it to be directed to the relevant department, initiating the response process.

These feedback options represent a convenient, time-saving method for citizens to communicate with the government, helping to ensure citizen voices are incorporated into public service improvements.

Enhancing Speedy Resolution and Quality of Service

With this digital feedback initiative, the Kuwaiti government has expressed a clear commitment to maintaining high standards in public services.

The goal is not only to resolve issues quickly but also to create a more transparent process that allows for prompt responses, reducing any potential delays that citizens might encounter.

The feedback received through Sahel and WhatsApp will be monitored closely to ensure rapid and effective follow-up by relevant government bodies, further supporting quality service delivery.

Supporting Public Interest and Efficient Transactions

This approach aligns with the government’s overarching objectives of transparency, accountability, and efficient service delivery. By creating an open channel for public feedback and complaints, the government aims to optimize the user experience within public services, ensuring that every transaction meets rigorous standards of quality and accessibility.

Additionally, the Sahel App and WhatsApp feedback options reduce the need for physical visits to government offices, thus saving time for citizens and decreasing administrative workload.

This shift to digital engagement reflects Kuwait’s commitment to fostering a more efficient public service infrastructure, enabling a swift response to citizen needs and enhancing the government’s overall accountability.

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Conclusion

The introduction of these digital feedback channels—Sahel App and WhatsApp—marks an important step forward in improving communication between Kuwaiti citizens and their government.

By making these services widely accessible and user-friendly, Sheikh Fahad Al-Yousef is empowering citizens to play an active role in shaping public services, ensuring that government operations meet the evolving expectations of the public.

This initiative also signifies Kuwait’s continued dedication to technological advancement in public services, aligning with the country’s broader digital transformation goals.

Through this program, citizens are given a voice, allowing them to actively participate in the development and enhancement of public services in Kuwait.

This citizen-centric initiative highlights the Kuwaiti government’s commitment to providing high-quality, accessible services that are in line with international standards of public sector transparency and accountability.

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