Sahel App

Kuwait Introduces Sahel App and WhatsApp for Citizens’ Complaints and Suggestions

Published

3 weeks ago

November 9, 2024

Admin

Kuwait Introduces Sahel App and WhatsApp for Citizens’ Complaints and Suggestions. In a significant move to enhance public service accessibility, Sheikh Fahad Al-Yousef, Acting Prime Minister, Minister of Defense, and Minister of Interior, has introduced a streamlined method for Kuwaiti citizens to provide direct feedback on government services.

This new initiative allows citizens to submit complaints, suggestions, and comments on government performance through both the Sahel App and WhatsApp, providing an efficient channel for real-time communication with government agencies.

New Feedback Channels: Sahel App and WhatsApp

The government has activated the “Communication Service” feature within the Sahel App to make public service delivery more responsive and accessible. Kuwaiti citizens can now voice their opinions, request improvements, and report issues related to various ministries and agencies directly under Sheikh Fahad Al-Yousef’s supervision.

Additionally, a dedicated WhatsApp line (99322080) has been established, ensuring feedback submission is even easier for citizens.

Platform	Feature	Process
Sahel App	Communication Service	Allows submission of complaints and suggestions to government ministries in a structured manner
WhatsApp	Instant Messaging Feedback	Provides a quick, user-friendly way for citizens to send feedback directly via WhatsApp (99322080)

These platforms are part of a larger digital transformation in Kuwait, designed to ensure citizen concerns are addressed effectively and promptly, supporting the government’s vision of a more transparent, service-oriented public sector.

How to Submit Feedback Using Sahel App and WhatsApp

Citizens have straightforward steps for submitting their feedback through these platforms, helping to create a seamless and organized experience.

Sahel App

Open the Sahel App on your smartphone.
Go to the Communication Service section.
Enter your complaint, comment, or suggestion regarding any of the ministries or agencies managed by Sheikh Fahad Al-Yousef.
Submit your entry and await a response from the designated department.

WhatsApp

Save 99322080 to your contact list.
Open WhatsApp and compose your feedback, ensuring it includes details of your complaint, comment, or suggestion on government services.
Send the message for it to be directed to the relevant department, initiating the response process.

These feedback options represent a convenient, time-saving method for citizens to communicate with the government, helping to ensure citizen voices are incorporated into public service improvements.

Enhancing Speedy Resolution and Quality of Service

With this digital feedback initiative, the Kuwaiti government has expressed a clear commitment to maintaining high standards in public services.

The goal is not only to resolve issues quickly but also to create a more transparent process that allows for prompt responses, reducing any potential delays that citizens might encounter.

The feedback received through Sahel and WhatsApp will be monitored closely to ensure rapid and effective follow-up by relevant government bodies, further supporting quality service delivery.

Supporting Public Interest and Efficient Transactions

This approach aligns with the government’s overarching objectives of transparency, accountability, and efficient service delivery. By creating an open channel for public feedback and complaints, the government aims to optimize the user experience within public services, ensuring that every transaction meets rigorous standards of quality and accessibility.

Additionally, the Sahel App and WhatsApp feedback options reduce the need for physical visits to government offices, thus saving time for citizens and decreasing administrative workload.

This shift to digital engagement reflects Kuwait’s commitment to fostering a more efficient public service infrastructure, enabling a swift response to citizen needs and enhancing the government’s overall accountability.

Conclusion

The introduction of these digital feedback channels—Sahel App and WhatsApp—marks an important step forward in improving communication between Kuwaiti citizens and their government.

By making these services widely accessible and user-friendly, Sheikh Fahad Al-Yousef is empowering citizens to play an active role in shaping public services, ensuring that government operations meet the evolving expectations of the public.

This initiative also signifies Kuwait’s continued dedication to technological advancement in public services, aligning with the country’s broader digital transformation goals.

Through this program, citizens are given a voice, allowing them to actively participate in the development and enhancement of public services in Kuwait.

This citizen-centric initiative highlights the Kuwaiti government’s commitment to providing high-quality, accessible services that are in line with international standards of public sector transparency and accountability.

Sahel App

Hajj Campaigns Info Now Available on Sahel App

Published

1 week ago

November 23, 2024

Admin

Hajj Campaigns Info Now Available on Sahel App The Ministry of Awqaf and Islamic Affairs in Kuwait has introduced an innovative service, the “Hajj Campaigns Inquiry”, on the Sahel app.

This groundbreaking feature simplifies access to Hajj campaign details for the 1446 AH season, reflecting Kuwait’s commitment to enhancing digital accessibility for its citizens and residents.

This article explores the significance of the new service, how to use it, and its broader impact on government service delivery.

Simplified Access to Hajj Campaigns Through Sahel

The Hajj Campaigns Inquiry service is a landmark addition to the Sahel app, enabling users to browse and inquire about Hajj campaigns with ease.

Announced on the Ministry of Awqaf’s official social media platforms, this initiative demonstrates the ministry’s dedication to supporting pilgrims in planning their journey with updated and accurate campaign information.

By leveraging this service, users can:

Stay informed about available Hajj campaigns.
Access vital details such as campaign schedules, costs, and services offered.
Make better-informed decisions to prepare for their spiritual journey.

The Role of the Sahel App in Digital Transformation

The Sahel app serves as a unified platform providing a range of government services to Kuwaiti citizens and residents. It embodies the government’s broader efforts to embrace digital transformation and deliver seamless, efficient public services.

Key Features of the Sahel App

Feature	Description

Unified Government Services

Offers access to multiple government services in one app.

User-Friendly Interface

Ensures easy navigation for all users.

Real-Time Updates

Provides up-to-date information and notifications.

Secure Login

Protects user data with advanced authentication systems.

The introduction of the Hajj Campaigns Inquiry service aligns with these goals, enabling faster, easier access to Hajj-related information without the need for manual queries or visits to government offices.

How to Use the Hajj Campaigns Inquiry Service

To access Hajj campaign information for the 1446 AH season, follow these simple steps:

1. Download the Sahel App

Ensure the Sahel app is installed on your mobile device. It is available on both Android and iOS platforms.

2. Log In

Use your credentials to securely log in to the app. First-time users must create an account linked to their civil ID.

3. Search for the Service

Navigate to the app’s menu and look for the “Hajj Campaigns Inquiry” option.

4. Explore Campaign Details

Browse the available campaigns, which include:

Campaign organizer details.
Services and accommodations offered.
Pricing and payment plans.

5. Plan Your Pilgrimage

Utilize the information to select a campaign that suits your needs and preferences.

Benefits of the Hajj Campaigns Inquiry Service

The Hajj Campaigns Inquiry service not only supports digital innovation but also ensures that pilgrims have a smooth and organized experience. Here are some benefits:

Convenience: Eliminates the need for physical visits to inquire about campaigns.
Efficiency: Provides real-time updates to help users make timely decisions.
Accessibility: Designed to be user-friendly, ensuring inclusivity for all demographics.

Kuwait’s Vision for Digital Government Services

This initiative reflects Kuwait’s broader vision of becoming a leader in digital government services. By integrating key services like Hajj campaign inquiries into the Sahel app, the Ministry of Awqaf and Islamic Affairs is not just simplifying processes but also reinforcing Kuwait’s commitment to a digitally empowered society.

Conclusion

The Ministry of Awqaf’s launch of the Hajj Campaigns Inquiry service through the Sahel app marks a pivotal step in enhancing the accessibility of Hajj-related information for the 1446 AH season.

This initiative showcases Kuwait’s efforts to leverage technology for public convenience and ensure a seamless Hajj preparation experience for all pilgrims.

With the Sahel app, the path to a spiritual journey has never been more straightforward. As Kuwait continues to innovate in digital governance, services like these stand as a testament to the country’s forward-thinking vision.