The Public Authority for Civil Information has been delaying the issuance of Civil IDs to expatriates (those who have renewed their residence permits), according to Al- Jarida daily.
The PACI website displays the familiar message “Civil ID card is still being processed” whenever a resident checks the status of their Civil ID.
How Long does it Take to Get Kuwait Civil ID?
The daily added, PACI continues to delay without any reason to the extent that expatriates face problems everywhere and do not even know when they will get their IDs as if we live in an unseen world, even though neighboring countries complete their identities in a few minutes, without the individual visiting the government agencies.
After canceling the “residence” sticker on the passport, non-Kuwaitis are exposed to a long journey where they suffer from two things and problems both inside and outside Kuwait when traveling.
PACI justifies the delay by stating that the Corona pandemic in 2020 is to blame, but after three years, the situation is still the same, and no one knows who to contact.
Even though the Authority apologized to citizens and residents on Aug 10, 2020 for the delay in issuing and distributing cards, following the Corona pandemic’s disruption for four months.
Kuwait Civil ID – Resuming
It announced that – after resuming work – delivery rates reached more than 10 thousand cards per day, which means it receives 1.3 million cards per month, and 15 million annually, which is three times the number of Kuwaitians, but some visitors wait for years to receive their cards.
The authority confirmed that 1.3 million cards are received each month; however, the reality is quite different. To find out why the cards were delayed, Al-Jarida opened the file of the delay in issuing the cards, as it toured the Public Authority for Civil Information, with great dissatisfaction.
Several of the visitors expressed strong dissatisfaction with the current conditions and poor service at the PACI while they inquired about the status of their civil cards.
Expatriates reported relying heavily on their digital cards (My ID) for personal transactions, but some parties require the original card for verification, placing some transactions on hold until the new card is issued.
There are parties, inside and outside Kuwait, that does not count along with the presence of 3 million people using my “identity.” According to one of them, the wait for a new civil card has reached ten months, and the application is still in progress, and some information needs to be amended during the repeated review.
