How Do I Complain For Kuwait Civil ID Card? Kuwait Public Authority for Civil Information (PACI) can be contacted if you experience difficulties applying for a new Kuwait Civil ID or renewing your existing ID. A complaint or grievance can be submitted using the following procedures.
Collect Supporting Documents
Gather any documentation that supports your case before filing your Civil ID complaint.
- Your old Civil ID (for renewals)
- Receipts for applications
- Status screenshots
- PACI staff emails
- Other evidence related to your complaint
Having proper documentation will help PACI investigate and resolve your complaint faster.
Complaint Submission Methods
Kuwait Civil ID complaints can be filed in the following ways:
- Online: The complaints page on the PACI website requires your contact information and details of your complaint.
- In Person: Contact any PACI office location in person. Bring your Civil ID copy and documentation.
- By Mail: Include copies of all supporting documents in a physical letter to PACI headquarters.
Provide Sufficient Complaint Details
Please provide the following details when filing your complaint:
- Name and Civil ID number
- Complaint nature (renewal delay, application rejection, etc.)
- Timeline of the issue
- Individuals you’ve dealt with
- Resolving complaints
Keep your grievance factual and avoid emotional language to allow PACI to investigate it fully.
PACI Complaint Submission Methods
PACI offers several complaint authority options:
- Office of the Under Secretary: Submitted complaints are forwarded to the appropriate department.
- Public Relations Department: Complaints must be made to the authority (e.g. Civil ID).
- Local Media: Report and investigate complaints.
Complaint type and desired outcome determine the appropriate channel.
Follow Up on Your Complaint
Check the status of your Civil ID complaint on the PACI website or by calling 1889988.
Contact the specific complaints department by phone or email.
Tracking your complaint status ensures PACI responds within 5-7 business days to your complaint.
How to File the Strongest Complaint?
The following tips will help you resolve your complaint:
- Be prompt: As soon as the complaint issue arises, file.
- Be calm: Keep your tone neutral and businesslike.
- Be detailed: Provide every important fact related to your complaint.
- Be patient: Before following up, allow PACI time to investigate fully.
- Be persistent: You should keep checking in until you receive a satisfactory response.
What Happens After You Complain?
The following is how PACI handles Civil ID complaints once they are received:
- According to the nature of your complaint, your complaint is assigned to the appropriate department manager.
- PACI tracks the complaint details in its system.
- An investigator from PACI will investigate the complaint and contact you if further information is needed.
- In response to the investigation, PACI will determine the required resolution and take the appropriate steps.
- According to PACI guidelines, the complaint is closed out when a satisfactory resolution is reached.
- PACI will notify you when your complaint has been resolved.
What You Need To Know
- Complaints about Civil ID should be filed promptly and properly documented.
- Submit online, in person, or by mail.
- Please provide detailed complaint information, including dates, names, and your desired resolution.
- Follow up until PACI satisfactorily resolves your complaint.
Conclusion
For Kuwait Civil ID card complaints, contact PACI through online forms, in-person visits, or mail, providing thorough documentation. Follow up consistently for resolution within 5-7 business days. Stay calm, detailed, and persistent for the best outcome.
